Terms and Conditions

EXCHANGES BY SIZE / OTHER PRODUCT: 30 days.

The garments must be returned unused, in their original bag with their respective tags and stickers. The shipping and return costs of the package are paid by the customer.

Products that are discounted in the store can only be exchanged by size and are subject to inventory availability.

REFUND: 5 days from the date the customer receives it to validate the refund.

The garments must be returned unused, in their original bag with their respective tags and stickers. The shipping and return costs of the package are paid by the customer.

The stipulated time for the return of the money is 8 business days after Cumbre receives the returned package.

GUARANTEE: Unlimited per fall.

The shipping and return costs of the package are paid by the customer.

Our guarantee covers 25% of the replacement for the same garment as long as the cause is a fall. Products are subject to inventory availability. The warranty process can take up to 15 business days while the request is processed and analyzed.

WARRANTY: 30 days for warranty.The garments must be returned unused, in their original bag with their respective tags and stickers. The shipping and return costs of the package are assumed by Cumbre. Our guarantee covers the free replacement or repair of the product as long as the cause is a manufacturing defect (defects in materials and / or manufacturing process). Warranty does not apply to misuse of the garments, nor for the normal deterioration of the garment. The warranty process can take up to 15 business days while the request is processed and analyzed.

SHIPPING: 5 business days after taking your order.

All our shipments are made a maximum of 2 business days after being approved by the means of payment that was chosen. Shipments are made through a third party (USPS). In case of having any problem with the reception of the package, you can contact our email cumbrestoreus@gmail.com or our WhatsApp +57 3012182542 and we will give you the quickest response to solve the problem. In any case, and due to our high level of service, if problems arise with the garments purchased, you can contact us at any time to find a timely solution.

TERMS

Cumbre Store guarantees the correct preparation of the elements that make up each product. We Cumbre Store guarantee to Cumbre customers that our products do not have significant defects in their materials and / or workmanship. This guarantee will be valid as long as the product is used for activities for which it was designed. If for any reason you are not satisfied with a product, we will assist you with a quick and easy exchange or return. You can return products that have not been used up to 15 days after purchase. The items must be in perfect condition, they must be returned in their original bag and with their respective tags and stickers. Please pack the product that you are going to return well, it is the customer’s responsibility to assume any cost related to the repair of products damaged during shipping due to poor packaging.

PROCESS

To make an exchange, return or refund you must first contact one of our service lines, via e-mail cumbrestoreus@gmail.com or WhatsApp +57 3012182542, you must tell us about your case and we will tell you what to do next. Products to be returned and / or exchanged must be sent to the distribution center located at 13414 Carpaccio Lane, Bakersfield CA, 93306. The returned product must be accompanied by:

Copy of the sales invoice.

Return form completely filled out.

In the form you must specify the information of the new products that you want to receive in exchange.

OBSERVATIONS

For exchanges, returns and refunds, the cost of shipping the products are assumed by Cumbre Store as long as the reason is a factory defect, if the reason is a change in size or an exchange for another product whose reason is not an imperfect , or where appropriate a refund, said costs must be borne by the customer.

PRIVACY POLICY AND CONDITIONS OF USE

Last update: March 2021

INFORMATION TO THE USER

Cumbre store makes available to the user who navigates and carries out transactions through the website www.cumbrestore.com the TERMS AND CONDITIONS, where it is authorized and regulated, the handling that the user can do of the website, data, images, links , content and additional components related to, or associated with it; as well as the conditions in which transactions are generated electronically through the website.

The use of any tool or service of the PORTAL or the visualization of any content in it, after the modification or change of any element of the T&C, is interpreted as express acceptance of the USER to be bound by the provisions of the most up-to-date version of the TYC.

Cumbre Store, as Responsible for the treatment and use of your data, informs you that, according to law 1581 of 2012 and the CCPA of 2020, which protects the collection of data and legal guarantees that all people in Colombia must comply with.

We will treat your data as we reflect in this Privacy Policy.

In this Privacy Policy we describe how we collect your personal data and why we collect it, what we do with it, with whom we share it, how we protect it, and your options regarding the processing of your personal data.

This Policy applies to the processing of your personal data collected by Cumbre Store for the provision of its services. If you accept the measures of this Policy, you agree that we process your personal data as defined in this Policy.

CONTACT

Commercial name: Cumbre Store

Address: Carrera 14a No 119-45

e-mail: cumbrestoreus@gmail.com

KEY PRINCIPLES

We have always been committed to providing our services with the highest degree of quality, which includes treating your data with security and transparency. Our principles are:

Legality: We will only collect your Personal Data for specific, explicit and legitimate purposes.

Data minimization: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it was collected.

Limitation of Purpose: We will only collect your personal data for the stated purposes and only according to your wishes.

Accuracy: We will keep your personal information accurate and up to date.

Data Security: We apply appropriate technical and organizational measures proportional to the risks to ensure that your data does not suffer damage, such as unauthorized disclosure or access, accidental or illegal destruction or accidental loss or alteration and any other form of illicit treatment.

Access and Rectification: We have the means for you to access or rectify your data when you deem it appropriate.

Conservation: We retain your personal data legally and appropriately and only as long as it is necessary for the purposes for which it was collected.

International transfers: when it is the case that your data is going to be transferred outside of COL and / or the USA, it will be adequately protected.

Third parties: Access and transfer of personal data to third parties are carried out in accordance with the applicable laws and regulations and with the appropriate contractual guarantees.

Direct Marketing and cookies: We comply with the applicable legislation regarding advertising and cookies.

COLLECTION AND PROCESSING OF YOUR PERSONAL DATA

The types of data that can be requested and processed are:

Identifying data.

We also automatically collect data about your visit to our website as described in the cookie policy.

Whenever we request your Personal Data, we will clearly inform you of what personal data we collect and for what purpose. In general, we collect and process your personal data for the purpose of:

Provide information, services, products, relevant information and news in the sector.

Sending of communications.

LEGITIMACY

In accordance with the applicable data protection regulations, your personal data may be processed provided that:

You have given us your consent for the purposes of the treatment. Of course you can withdraw your consent at any time.

By legal requirement.

Because there is a legitimate interest that is not undermined by your privacy rights, such as the sending of commercial information either by subscribing to our newsletter or by being a client.

Because it is necessary for the provision of any of our services through a contractual relationship between you and us.

COMMUNICATION OF PERSONAL DATA

The data may be communicated to companies related to Cumbre Store for the provision of various services as Treatment Managers. The company will not make any assignment, except by legal obligation.

YOUR RIGHTS

In relation to the collection and processing of your personal data, you can contact us at any time to:

ARTICLE 6. RIGHTS OF THE DATA HOLDERS.

The owners of the personal data contained in databases that are part of the CUMBRE information system, have the rights described in this article in compliance with the fundamental guarantees enshrined in the Political Constitution and the law.

The exercise of these rights will be free and unlimited by the owner of the personal data, without prejudice to legal provisions that regulate their exercise.

The exercise of Habeas Data, expressed in the following rights, constitutes a very personal power and will correspond to the owner of the data in the original way, except for the exceptions of the law.

If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal hr.

You can exercise these rights by sending a motivated and accredited communication to cumbrestoreus@gmail.com

You also have the right to file a claim with the Superintendency of Industry and Commerce (www.sic.gov.co) if you consider that the treatment does not comply with current regulations.

LEGAL INFORMATION

The requirements of this Policy complement, and do not replace, any other existing requirement under the applicable data protection law, which will prevail in any case.

This Policy is subject to periodic reviews and the company can modify it at any time. When this occurs, we will notify you of any changes and ask you to reread the most recent version of our Policy and confirm your acceptance.

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